Step by Step Interventions welcomes feedback and uses complaints, suggestions and compliments as a method of continually improving our service performance, systems and processes to ensure delivery of effective and quality services for people living with a disability, their families and carers.

Step by Step Interventions is committed to delivering a person and family centred, culturally appropriate, accessible and effective complaint handling mechanism being in place to enable a person (including children and young people) to receive a better service.

A formal complaint can also be made by following